Shipping Policy

Orders and Payment
At Reuse Tange, we strive to offer a smooth and secure shopping experience. Please review the following details about placing orders and making payments through our website.
4.1 Pricing

• All prices displayed on our website are listed in Euro and include any applicable taxes, such as VAT or other sales taxes, where required by law.

• Prices may vary depending on your location, and any changes in tax rates will be reflected in the final price at checkout.

4.2 Order Process

• Placing an Order: When you select items and proceed through the checkout process, you will be prompted to enter your shipping and billing information, as well as choose your preferred payment method.

• Order Confirmation: Once your order is placed successfully, you will receive an email confirmation containing your order number, a summary of the purchased items, and an estimated delivery date. Please ensure all details are correct. If you notice any errors, contact us immediately at [email address].

• Order Status Updates: You will receive additional updates via email once your order has been processed and dispatched. You can track the status of your shipment using the tracking link provided.

4.3 Payment Methods
We accept the following payment methods to ensure your transaction is secure and convenient:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and more.

• Digital Wallets: PayPal, Apple Pay, Google Pay.

• All payments are processed through secure, encrypted systems to protect your personal and payment information. We do not store any payment details on our servers.

4.4 Payment Terms

• Full payment is required at the time of purchase. Orders will not be processed or dispatched until payment is received in full.

• In the event of payment failure or an issue with your chosen payment method, your order will not be processed, and you will be notified by email. Please ensure all payment details are correct before completing your purchase.

• Currency conversion or additional bank fees may apply if you are purchasing from a different country or region.

4.5 Cancellation Policy

• You can cancel your order up to the point of dispatch. Once the order is shipped, it cannot be canceled, and you will need to follow our returns process to return the items for a refund.

• For cancellations, please contact us immediately at [email address] with your order number.

4.6 Issues with Orders

• If any issues arise during the order process, such as incorrect pricing, stock availability, or shipping delays, we will contact you via email to resolve the issue as quickly as possible.

• Please reach out to our support team at [email address] if you have any concerns about your order.

5. Shipping and Delivery
We are proud to offer international shipping and strive to ensure timely and reliable delivery of all Reuse Tange products. Please review our shipping and delivery terms below.
5.1 Shipping Destinations

• Reuse Tange ships globally to most countries. However, certain restrictions may apply based on your location.

• If we are unable to deliver to your country or region, we will notify you promptly and provide alternative solutions, such as a refund or delivery to a different address.

5.2 Dispatch Times

• We aim to dispatch all orders within [X] business days of order confirmation, excluding weekends and public holidays.

• Once your order is dispatched, you will receive an email with your tracking number and delivery details.

• Delays may occur during high-traffic periods such as holidays or sales. We will do our best to inform you of any potential delays.

5.3 Delivery Times

• Delivery times vary depending on your location:

  • Domestic Shipping : Estimated delivery within 5-10 business days.

  • International Shipping: Estimated delivery is depending on the destination and customs clearance processes.

• Please note that estimated delivery times are based on normal circumstances and may be extended due to customs processing, carrier delays, or other unforeseen circumstances.

5.4 Shipping Costs

• Shipping costs are calculated at checkout based on the destination and the weight of the package.

• For international orders, customers are responsible for any additional customs duties, taxes, or fees charged by their country. These charges are not included in the total price of the order and must be paid separately upon receipt of the package.

5.5 Customs and Duties

• Some countries may impose import duties, taxes, or other fees on incoming shipments. These charges are the responsibility of the customer and vary based on the destination country's regulations.

• Reuse Tange is not responsible for delays caused by customs clearance processes. If your package is held by customs, please contact the relevant authorities for further assistance.

5.6 Lost or Damaged Shipments

• If your package is lost during shipping, please contact us immediately at [email address]. We will work with the shipping carrier to track down the package and resolve the issue as quickly as possible.

• In the unfortunate event that your package arrives damaged, please email us within 48 hours of receiving the item. Include photos of the damaged package and the contents, and we will assist you in arranging a replacement or refund.

5.7 Shipping Restrictions

• Certain items or materials may be restricted from being shipped to specific countries due to local laws or regulations. If this affects your order, we will contact you to discuss alternative options.

• If you are unsure whether we can ship to your location, feel free to reach out to our customer service team.

5.8 Incorrect or Incomplete Shipping Information

• It is your responsibility to ensure that the shipping address provided at checkout is accurate. Reuse Tange will not be held responsible for packages delivered to an incorrect address.

• If you realize that you've entered incorrect shipping details, please contact us immediately at info@reusetange.com to rectify the situation. If your order has already been dispatched, we may not be able to amend the address.